FAQ

Tango core system is a financial system for money service businesses (MSBs) that includes business compliance, cross border transfers, Know Your Customer (KYC), Politically Exposed Person (PEP) checks, Sanctions Screening, Anti Money Laundering (AML), Reputation check, Patterns check, Fraud detection and prevention. Tango is designed to orchestrate remittance transfers (inbound and outbound payment types), verify users, flag patterns, collect data and communicate it with third parties – with no cost per transaction.

Our CRM system that is built into Tango allows all Financial Institutes to save all relevant data and tag, limit and risk assess their clients. It includes all the tools and features you need to stay in business and conduct safe transactions while proving it to the governing agency you report to.

We offer a bunch of integrations offered for free to our clients for a fast and safe market launch with trusted partners. We also help with designing the payment flow, MSB business bank account, regulatory compliance and choose the optimal PSPs and more.

Tango core system is a Remittance Software For Money Transfer Operators. It is designed for businesses within remittance and exchange industry to transfer money, collect data and to communicate it with third party software for AML and sanctions screening.​ Tango license includes:​ • White-labeled Tango Core System (UX/UI included) ​ • Inbound and outbound integration​s available • ID verification integration ​ • Foreign Exchange Rate integration ​ • Regulatory compliance integration for Sanction lists screening and PEP checks ​ • API​ • Responsive website • Users: Admin, Manager, Customer​ • Compliance and technical support

Scale and customize on the go using the advantages of microservices architecture and modern front end technology.

Due to our flexibility, we have the shortest time to market for the new entrants but also, we have the capability to update legacy systems and automate manual handling in no time.

You can build your own mobile app or online portal and connect it to the Tango AML core system. We offer full flexibility on how you wish to interact with your customers. You can always use our white-label front end mobile apps or online portals or you can use your own. Regardless of the scenario, you can rely on the Tango AML team to give you the best guidance to meet the correct flows and process transactions.

The White Label Money Transfer App take a few weeks to complete. If outsourcing the build to Tango AML, both you as the client and Tango AML will have a shared understanding of objectives and project completion dates. Also, there are a few factors that may affect the time spent on developing a money transfer app such as the core system or platform being used and any customization. Make sure to set up your App/Play store accounts so that Tango AML can add the apps once the development is complete. Google Play Store account - for publishing Android apps. App Store Connect account - for publishing iOS apps. After we add the app to your App Store Connect account, you will need to generate an API key. We will provide all the guidelines you need to succeed with this task.

Tango core system is a powerful remittance software for Money Service Businesses (MSBs, MTOs) that provides you with safe, secure, and responsive websites and mobile apps so that you can efficiently communicate and pass documents to stay compliant with rules and regulations.​ Tango core system is designed to ensure the regulatory compliance with your financial license, inbound and outbound payment providers, and technical integrations.​ Some unique features of the Tango remittance software are:​ Anti-money laundering (AML) blacklist integrations with pattern recognition​ Third-party integrations for cross-border transfers and currency exchange control​ Efficient customer relation management (CRM) solutions​ Reports and analytics to track progress and make improvements​ Tie your KYC protocols in one place with Tango’s ID source​ Both inbound and outbound payment options​ Secure and safe data storing​ Request a Tango demo now and make your remittance business more secure and credible.

A compliance process is needed for every country you are active within, digital ID can differ between countries, and some don't have them yet. It is important to have a process per country that a system can adjust to, a system like Tango is there to help your clients follow the rules.​ The compliance documents and processes comes from your compliance officer, they are carefully planned for each country and approved one-by-one.​ Tango then helps force the process to streamline your end users. They must follow the pre-determined rules.

Payment Services Directive Two (PSD2) is a piece of legislation designed to force providers of payment services to improve customer authentication processes and to also bring in new regulation around Third-Party Payment Services Providers (TPPs) involvement. ​ Money Institutions are tasked to ensure that they have implemented new security protocols, IT rules and further enhanced compliance if they wish to be able to continue to provide their services. ​ The changes are being made to reflect developments in payment technology and to lessen existing security, data, and fraud concerns. PSD2 is the introduction of new security requirements, what is known as Strong Customer Authentication (SCA). Also, the PSD2 prohibits the use of non- transparent pricing methods for international payments. ​ You can choose a PSD2 licensed partner for the pay-in option to allow your customers to make seamless bank transfers. With Tango money transfer system, you are well equipped to enable these transactions.

Highest security with strong encryption to ensure that your customers and transactions is safe. The Tango Core System has the roles based access control that allows access to only authorized users such as managers, managers with special permissions and agents (by country and corridor). There are more demands than ever from regulators that your infrastructure should be safe and transparent (for the regulators). For software to be sufficiently compliant and secure, it needs to protect against internal threats, including internal fraud, staff error, manual errors, as well as external threats that include hacking and cyber criminals.

Anti Money Laundering (AML) is in all aspect made for a purpose of controlling, measuring and recognizing patterns. The question is usually Why(?); foul play, drug trafficking and avoiding traceable trails of money for criminal reasons is the reason. If all exchange offices, remittance agencies follow rules and regulations around AML with a system that offers 100 % transparency. You can easily prove that by following the pillars of AML you are worthy of transferrin money. There is no secret that traditional banks have restricted bank accounts, (or even shut accounts down) for remittance and exchange offices that can't show transparency and an approved compliance process which they follow to the letter.

Enhanced Due Diligence, as the name suggests, is the process of conducting enhanced verification of a person or a company’s identity. In the event of a person, it requires additional information for them to confirm their identity affirmatively. In the event of a company, where EDD is usually applied, it means providing additional information of the business, such as shareholder information, tax filings, audited financial statements, bank statements, customers contracts, business invoices, deep dive into the type of business the company is engaged in, the markets / geographies it works, in, etc. Both the person and the company are subject to enhanced screening from the various sanctions &/or PEP lists.

KYC stands for Know Your Customer, i.e. a methodology of identifying the customer through their government issued identification documents and ancillary services like address verification, banking access, utility bills, and facial recognition to name a few. KYC is usually done at sign-up and is usually valid for 12 months.

Tango and your website should be your own brand, we help with that. However the design and unique set up of a remittance system is limited, we and you must still follow international law while providing your end-users with a user experience. Yes, you can look different but you can not skip steps of your compliance or getting to know your customer.

Yes, Tango is a white-labeled solution for your business within currency exchange, or money transferring & remittance, payments and compliance.

We sell Tango services to organizations with valid certificates to conduct remittance transfers, payments and exchange offices. The companies that use Tango license offer their services to end-users sending money cross borders. Those end-users can be companies or private persons alike, recently the refugee segment has been very popular which puts an even higher (highest even) demand on AML and strict compliance procedure.

Start your Money service business (MSB) - Step by step ​ Congratulations on starting an MSB! To start an MSB, it is important to think long-term and build the company solidly from the ground up. As an MSB, you are obliged to follow the AML regulations and know your customers KYC. That's why it's a good idea to choose a system that helps you manage these elements so you can focus on finding new customers instead. The system will give you an advantage to stay compliant with the law and regulations. ​ Below we have made a checklist of how to go about setting up an MSB;​ 1. Get the license: register and apply for a money service business (MSB) license with your regulator.​As a money service business, you will need a money transfer license in the country where you operate. The type of license and the procedure may differ slightly depending on the regulations of the country. For instance: ​ - US: Check with your state government what kind of license you need. You will file FinCEN Form 107 with the Financial Crimes Enforcement Network (FinCEN) at the U.S. Treasury Department.​ - UK: Apply for a license at the FCA’s online portal. ​ - Canada: Register at The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). See fintrac-canafe.gc.ca to learn more.​ 2. Have a compliant money service system in place. Arrange a demo with Tango Remittance Software For Money Transfer Operators. Money service business must implement a compliance program. A strong compliance program will form the basis of meeting all your regulatory requirements.​ 3. Obtain a special money transfer bank account with a licensed financial services institution in your country. Start by contacting your nearest bank to open an account. Some banks do not allow accounts for Money Transfer Business (MTB) / Money Service Business (MSB) so be prepared for that. ​ 4. Make sure its legal to send money to those countries you want to send money to. In some countries, such as the US, it is not legal to send money to certain countries.​ 5. Choose and partner with pay-in and pay-out payment service networks in the countries you want to remit money. You can make use of our existing contacts with established agents worldwide. Get in touch to see Tango AML connections.

Start your Money service business (MSB) - Step by step ​ Congratulations on starting an MSB! To start an MSB, it is important to think long-term and build the company solidly from the ground up. As an MSB, you are obliged to follow the AML regulations and know your customers KYC. That's why it's a good idea to choose a system that helps you manage these elements so you can focus on finding new customers instead. The system will give you an advantage to stay compliant with the law and regulations. ​ Below we have made a checklist of how to go about setting up an MSB;​ 1. Get the license: register and apply for a money service business (MSB) license with your regulator.​As a money service business, you will need a money transfer license in the country where you operate. The type of license and the procedure may differ slightly depending on the regulations of the country. For instance: ​ - US: Check with your state government what kind of license you need. You will file FinCEN Form 107 with the Financial Crimes Enforcement Network (FinCEN) at the U.S. Treasury Department.​ - UK: Apply for a license at the FCA’s online portal. ​ - Canada: Register at The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). See fintrac-canafe.gc.ca to learn more.​ 2. Have a compliant money service system in place. Arrange a demo with Tango Remittance Software For Money Transfer Operators. Money service business must implement a compliance program. A strong compliance program will form the basis of meeting all your regulatory requirements.​ 3. Obtain a special money transfer bank account with a licensed financial services institution in your country. Start by contacting your nearest bank to open an account. Some banks do not allow accounts for Money Transfer Business (MTB) / Money Service Business (MSB) so be prepared for that. ​ 4. Make sure its legal to send money to those countries you want to send money to. In some countries, such as the US, it is not legal to send money to certain countries.​ 5. Choose and partner with pay-in and pay-out payment service networks in the countries you want to remit money. You can make use of our existing contacts with established agents worldwide. Get in touch to see Tango AML connections.

Tango team can setup an off the shelf money transfer system for you within weeks. It may take slightly longer in case there are any customizations, integrations or modifications.

We build native apps that comes with a handful of standard features. We build them native to be able to utilize all parts of the phone and all smart things available on the market today, and tomorrow.​ The native apps is used by your end user. The end users access your services through an app instead of the web-site, in apps we can help them log in faster and lower the threshold between transfers with simple functionality like faceID and other biometric services.

Yes, manuals and training are included in the fee.

Nothing, they are included in your license one-time price.

We offer two pricing models: life-time license one-time fee without transaction costs, or life-time license fee with a transaction fee. It is up to you your choice.​ Both options are Software-as-a-Service (SaaS) model where the client choose between BASIC - pay a one-off fee for the product and then pays a transaction fee or or GOLD Package - pay a one-off fee for a life-time license and does not imply any fees on transaction or FX costs (these remain your revenue in full).

Our price vary depending on a variety of factors including your business model, the product or service you are after, the size of your business and in certain case of the monthly transaction volumes you do or plan to do. Get in touch find the best pricing options for your business.

Yes, free support is included for an initial period. Thereafter support is charged per incident, or as part of a pre-agreed monthly support package. (Incidents due to failure of service are not chargeable).

Set your custom currency feed or real-time. Take control and customize your exchange rates and order fee structure. Stay on top of your revenues by adding FX rates, commissions and extra fees.

Tango AML supports multiple currencies for cross border transfer to access more customer base for your money service business. You have full administration over currency management by adding new currency and enable or disable existing currency.

"Inbound" and "Outbound" in remittance refer to the direction of the money transfer. This distinction is often used in the remittance industry to track and manage the movement of funds across borders, particularly when discussing fees, regulations, and the processing of payments between different countries or regions. "Inbound" refers to money or funds being sent into a particular country or region from another location. It signifies the flow of funds from a sender outside the country to a recipient within that country. For instance, if someone in the United States sends money to a family member in India, the funds are considered "inbound" to India and "outbound" from the United States. Similarly the "Outbound" refers the movement of funds from one country or location to another. For example, if someone in India sends money to a family member in the United States, the funds are considered "outbound" from India and "inbound" to the United States.

Tango AML is a modular and highly scalable software and apps for international money transfers and foreign exchange.

It is crucial to choose you partners that are reliable companies especially in a niche field. This will saves your time and resources, reduces time-to-market, and helps speed up the business time to market. Use Tango MAL strategic partnerships to grow the business to increase the customer base and open up new acquisition channels. Also his will allow you to enhance new technology capabilities and open up new markets and customer segments.